FAQ

  • How does Snail Mail Surprises work?

    Snail Mail Surprises is your go-to service for sending anonymous, joy-filled surprises through traditional mail. Simply choose a card, personalize it with a message, and provide the recipient's address. We take care of mailing a beautifully crafted surprise directly to their mailbox, with no indication of who sent it.

  • Can I choose the delivery date?

    While we aim to deliver your surprise within a week, exact timing can be a bit tricky with snail mail. Once you place your order, we get your surprise on its way as quickly as possible. If you have a specific date in mind, we recommend ordering well in advance!

  • Is the sender's information kept confidential?

    Absolutely! The charm of Snail Mail Surprises lies in the mystery. The recipient will know their surprise came from us, but your identity remains our delightful little secret unless you choose to reveal it yourself.

  • What kind of surprises can I send?

    Our catalogue features a wide array of cards for various occasions, moods, and messages. From heartfelt to humorous, there’s a surprise for every sentiment you wish to convey. Our surprise packages range from trinket boxes to NSFW options.

  • How much does it cost?

    Each surprise card has a fixed price, which you can view in our catalogue. Prices vary based on the card design and any additional features or personalizations you choose. Payment is required at checkout, with no hidden fees.

  • Can I send a surprise outside of my country?

    Currently, Snail Mail Surprises delivers within the United States. We're working on expanding our reach to bring smiles across the globe, so stay tuned!

  • What if my recipient doesn't receive their surprise?

    While we strive for every surprise to find its way, sometimes snail mail takes unexpected detours. If your recipient hasn't received their card within a reasonable timeframe, please contact us. We're here to ensure your surprise journey ends joyfully!

  • How can I track my order?

    Once we dispatch your surprise, you’ll receive an email indicating that your recipient's surprise is en route. While we can't provide live tracking (the snails are notoriously bad at updating their status), this email serves as confirmation that joy is on its way. Typically, our cards are received 3-4 days after it leaves our hands.

  • What is your refund policy?

    Due to the personalized nature of our service, we cannot offer refunds once an order is placed. However, if there’s an issue with your order, please reach out to us. Your satisfaction and spreading joy are our top priorities.

  • Feel free to contact us with any more questions or if you need assistance. Our team is eager to help you spread joy and surprises, one snail mail at a time!

PRIVACY POLICY

INFORMATION COLLECTION AND USE

  • Personal Information: We collect personal information you provide to us, such as your name, address, email address, and the addresses of your surprise mail recipients. This information is used to fulfill our service, process payments, and communicate with you about your order.

SHARING OF PERSONAL INFORMATION

We do not sell, trade, or rent your personal identification information to others.

DATA SECURITY

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

COOKIES

Our website may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

TERMS OF SERVICE

SERVICE DESCRIPTION

Snail Mail Surprises provides a card mailing service that allows users to send personalized cards to recipients of their choosing. We reserve the right to modify or discontinue the service with or without notice.

USER CONDUCT

You agree to use Snail Mail Surprises only for lawful purposes. You are responsible for all content you transmit through the service. You agree not to use the service to send offensive, harmful, or harassing content.

PAYMENT AND REFUNDS

Payment for our service is due at the time of ordering. Given the personalized nature of our service, we do not offer refunds except in cases of service failure on our part.

LIMITATION OF LIABILITY

Snail Mail Surprises shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the service.